This Privacy Policy explains how Capital Karo and Dhanita Technologies Pvt. Ltd. collect, use, store, and protect your personal and business data when you use our website, CRM system, mobile app, or white-label platforms.

1. Information We Collect

We may collect personal details, contact information, business data, documents, KYC details, application information, usage logs, device details, and data uploaded by you or your team into the CRM platform.

2. How We Use Your Information

Your data is used to operate the CRM, manage leads, enable partner services, provide technical support, improve platform performance, verify identity, prevent fraud, and meet compliance requirements.

3. Data Ownership

All customer data, leads, and files uploaded by you belong to you. Capital Karo does not sell, trade, or use your data for external marketing.

4. Data Sharing

We do not share your data with any third party except: • With Banks/NBFCs as part of the DSA/referral process • With your own team members added by you • When required by law, court order, or government authority

5. White-Label CRM Responsibility

Partners using the white-label system are fully responsible for managing the data and privacy of their team and customers. Capital Karo only provides the platform.

6. Data Security

We use encrypted servers, secured hosting, restricted access, and internal safeguards to protect CRM data. However, no online system is 100% risk-free, and users must ensure safe passwords and responsible access.

7. Cookies & Tracking

Our website/CRM may use cookies for login security, analytics, and better user experience. You may disable cookies, but some features may not work properly.

8. Third-Party Integrations

If you use external APIs (SMS, WhatsApp, payment gateway, etc.), your data may be processed as per their policy. We are not responsible for data shared with external service providers.

9. Data Retention

Your CRM data stays stored as long as your account is active. Deleted accounts may result in permanent loss of data, which cannot be recovered.

10. User Responsibility

You are responsible for the accuracy of data entered, managing team access, ensuring compliance, and preventing unauthorized use of your CRM account.

11. Children’s Data

Our services are not intended for minors. We do not knowingly collect data from individuals below 18 years of age.

12. Policy Updates

We may update this Privacy Policy anytime. Continued use of the platform means you accept the updated terms.

13. Contact Information

For privacy-related concerns:
Phone: 9217164796
Email: support@capitalkaro.com
Office: 115, 1st Floor, SRS Tower, Sector 46, Faridabad, Haryana 121010

14. Jurisdiction

All privacy-related disputes fall under Faridabad, Haryana jurisdiction only.